Shipping policy

Shipping Policy

Last Updated: July 3, 2026

Thank you for choosing Dravyam Ayurveda, a brand owned and operated by DRS HEALTH SOLUTIONS PRIVATE LIMITED.

Our goal is to ensure that your order reaches you safely and on time. Please read our Shipping Policy carefully before placing your order.

Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During festivals, promotional campaigns, or high-demand periods, order processing may take additional time.

Shipping Coverage

We currently deliver across India through trusted courier and logistics partners.

For international shipping inquiries, please contact our customer support before placing an order.

Estimated Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 2–5 Business Days

  • Tier 2 & Tier 3 Cities: 3–7 Business Days

  • Remote Locations: 5–10 Business Days

These timelines are estimates and may vary depending on courier availability, weather conditions, government restrictions, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before payment.

We may offer Free Shipping on selected products, promotional campaigns, or orders above a specified value. Such offers may change without prior notice.

Order Tracking

Once your order has been dispatched, you will receive shipment confirmation along with tracking details via:

  • Email

  • SMS

  • WhatsApp (where available)

Customers can use the provided tracking number to monitor the shipment status.

Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If delivery cannot be completed due to:

  • Incorrect address

  • Customer unavailability

  • Incorrect contact details

  • Refusal to accept the order

the shipment may be returned to us.

Additional shipping charges may apply if the order needs to be re-dispatched.

Address Accuracy

Customers are responsible for providing accurate:

  • Full Name

  • Mobile Number

  • Complete Shipping Address

  • Landmark (if applicable)

  • PIN Code

We are not responsible for delivery delays caused by incorrect or incomplete address information.

Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Government regulations

  • Public holidays

  • Courier operational issues

  • Remote delivery locations

Such delays are beyond our control, and we appreciate your patience and understanding.

Damaged Packages

If you receive a damaged parcel:

  • Do not discard the packaging.

  • Take clear photographs of the package and product.

  • Record an unboxing video whenever possible.

  • Contact us within 48 hours of delivery.

Claims submitted after 48 hours may not be eligible for replacement or refund.

Missing or Lost Shipments

If your order is marked as delivered but you have not received it, please notify us within 48 hours.

We will coordinate with the courier partner to investigate the issue. Resolution timelines may vary depending on the courier's investigation process.

Force Majeure

We shall not be held liable for shipping delays or failure to deliver due to events beyond our reasonable control, including but not limited to:

  • Floods

  • Earthquakes

  • Pandemics

  • Strikes

  • War

  • Government restrictions

  • Transportation disruptions

Contact Us

For any shipping-related questions or assistance, please contact us:

DRS HEALTH SOLUTIONS PRIVATE LIMITED

Brand: Dravyam Ayurveda

Website: https://www.dravyamayurveda.com

Customer Support: +91 8770529063

Email: drshealthshopify@gmail.com

Registered Office:

Shed No. 06, Sector I, Ward No. 43,
Govindpura, Subhash Nagar,
Bhopal, Madhya Pradesh – 462023, India