Privacy policy

Privacy Policy

Last Updated: July 9, 2026

Welcome to Dravyam Ayurveda, a brand owned and operated by DRS HEALTH SOLUTIONS PRIVATE LIMITED ("Company", "we", "our", or "us").

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal information when you visit www.dravyamayurveda.com, browse our products, place an order, create an account, contact customer support, or otherwise use our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Personal Information

  • Full Name

  • Email Address

  • Mobile Number

  • Billing Address

  • Shipping Address

Payment Information

Payments are securely processed through trusted third-party payment gateways.

We do not store your complete debit card, credit card, UPI PIN, CVV, banking credentials, or other sensitive payment information on our servers.

Account Information

If you create an account, we may collect:

  • Username

  • Encrypted Password

  • Order History

  • Wishlist

  • Shopping Preferences

Device & Technical Information

When you visit our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Type

  • Operating System

  • Language Preference

  • Pages Visited

  • Date & Time of Visit

  • Referral Source

  • Website Usage Information

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and website functionality.

Cookies may be used to:

  • Remember your shopping cart

  • Save your preferences

  • Keep you logged in

  • Improve website performance

  • Measure website traffic

  • Analyze visitor behaviour

  • Personalize content and advertisements

  • Measure advertising performance

Where required by applicable law, we request your consent before placing non-essential cookies on your device. You may manage or withdraw your cookie preferences at any time through our cookie consent settings or your browser settings.

Please note that disabling certain cookies may affect the functionality of some parts of the website.

Advertising and Analytics

We use trusted third-party analytics and advertising technologies to understand how visitors interact with our website and to improve our marketing efforts.

These technologies may include:

  • Meta Pixel

  • Meta Conversions API (CAPI)

  • Shopify Analytics

  • Google Analytics (where applicable)

  • Advertising and analytics partners

These tools may collect information such as:

  • Pages viewed

  • Products viewed

  • Shopping activity

  • Purchases

  • Device information

  • Browser information

  • Approximate location derived from IP address

The information collected is used to:

  • Measure advertising performance

  • Improve our products and services

  • Understand website usage

  • Create aggregated reports

  • Deliver more relevant advertisements

  • Improve customer experience

We do not intentionally share sensitive personal health information, medical records, diagnoses, treatment information, or similar sensitive information with advertising platforms.

Health & Wellness Products

Dravyam Ayurveda sells Ayurvedic wellness products intended to support general health and wellness.

We do not provide medical diagnosis, emergency medical services, or hospital treatment through this website.

We encourage customers to consult qualified healthcare professionals before using any healthcare or wellness products if they have any medical concerns.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Deliver products

  • Process payments

  • Provide customer support

  • Respond to enquiries

  • Verify transactions

  • Detect fraud and unauthorized activity

  • Improve our website and services

  • Send order confirmations and shipping updates

  • Comply with legal obligations

  • Send promotional communications where permitted by law and with your consent where required

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only with trusted service providers who assist us in operating our business, including:

  • Shopify (our eCommerce platform)

  • Payment Gateway Providers

  • Shipping and Logistics Partners

  • Marketing and Advertising Partners (including Meta Platforms)

  • Analytics Providers

  • Technology Service Providers

  • Government Authorities or Legal Bodies when required by applicable law

These service providers are contractually required to protect your information and use it only for authorized purposes.

Shopify Services

Our online store is powered by Shopify.

Shopify may process certain information to provide:

  • Secure Checkout

  • Payment Processing

  • Fraud Prevention

  • Website Hosting

  • Order Management

  • Customer Account Services

For more information, please review Shopify's Privacy Policy.

Marketing Communications

If you subscribe to receive updates, we may send you:

  • Product Launch Announcements

  • Promotional Offers

  • Wellness Information

  • Newsletters

  • Company Updates

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect your information from:

  • Unauthorized Access

  • Data Loss

  • Misuse

  • Alteration

  • Unauthorized Disclosure

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete your orders

  • Provide customer support

  • Meet legal and regulatory requirements

  • Prevent fraud

  • Resolve disputes

  • Maintain business records

When information is no longer required, it is securely deleted or anonymized where appropriate.

Children's Privacy

Our website is intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child, we will take reasonable steps to delete it promptly.

Your Privacy Rights

Subject to applicable law, you may request to:

  • Access your personal information

  • Correct inaccurate information

  • Update your information

  • Delete your personal information

  • Withdraw consent for marketing communications

  • Request information regarding the personal data we maintain

To exercise these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of those websites before providing any personal information.

International Data Transfers

Your information may be processed or stored in countries other than your country of residence where required to provide our services.

Where applicable, we implement appropriate safeguards in accordance with applicable privacy laws.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.

The updated version will always be published on this page with the revised Last Updated date.

Contact Us

DRS HEALTH SOLUTIONS PRIVATE LIMITED

Brand: Dravyam Ayurveda

Website: www.dravyamayurveda.com

Customer Support: +91 8770529063

Email: drshealthshopify@gmail.com

Registered Office:

Shed No. 06, Sector I, Ward No. 43
Govindpura, Subhash Nagar,
Bhopal, Madhya Pradesh – 462023
India