Privacy policy

Privacy Policy

Last Updated: July 3, 2026

Welcome to Dravyam Ayurveda, owned and operated by DRS HEALTH SOLUTIONS PRIVATE LIMITED ("Company", "we", "our", or "us").

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and disclose your information when you visit www.dravyamayurveda.com, place an order, create an account, contact our support team, or use any of our services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

  • Full Name

  • Email Address

  • Mobile Number

  • Billing Address

  • Shipping Address

Payment Information

Payments made on our website are securely processed through trusted payment gateway providers. We do not store your complete debit card, credit card, UPI, or banking information on our servers.

Account Information

If you create an account, we may collect:

  • Username

  • Password (encrypted)

  • Order History

  • Wishlist

  • Shopping Preferences

Device Information

When you browse our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Type

  • Operating System

  • Pages Visited

  • Date and Time of Visit

  • Cookies and Similar Technologies

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Deliver products to your shipping address

  • Provide customer support

  • Verify payments

  • Improve our website and customer experience

  • Send order confirmations and shipping updates

  • Respond to customer inquiries

  • Detect fraud and unauthorized activities

  • Maintain legal and regulatory compliance

  • Send promotional offers, newsletters, and product updates (only where permitted)

Cookies

Our website uses cookies and similar technologies to:

  • Remember your shopping cart

  • Save your preferences

  • Improve website performance

  • Measure website traffic

  • Personalize your shopping experience

  • Deliver relevant advertisements

You may disable cookies through your browser settings; however, some website features may not function properly.

Sharing of Information

We do not sell or rent your personal information.

We may share your information only with trusted service providers such as:

  • Shopify (our eCommerce platform)

  • Payment Gateway Providers

  • Courier and Logistics Partners

  • Marketing and Analytics Providers

  • Technology Service Providers

  • Government or Legal Authorities when required by law

All third-party partners are expected to maintain appropriate confidentiality and security standards.

Shopify Services

Our online store is powered by Shopify.

Information submitted through our website may be processed by Shopify to securely provide payment processing, order management, fraud prevention, and website functionality.

For more information regarding Shopify's privacy practices, please visit:
https://privacy.shopify.com

Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send you:

  • Product Launch Updates

  • Exclusive Offers

  • Health Tips

  • Promotional Campaigns

You can unsubscribe at any time by clicking the "Unsubscribe" link in our emails or by contacting us.

Data Security

We implement commercially reasonable technical and organizational security measures to protect your information against:

  • Unauthorized access

  • Data loss

  • Misuse

  • Alteration

  • Disclosure

Although we take appropriate precautions, no online transmission or storage method is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Comply with legal obligations

  • Resolve disputes

  • Prevent fraud

  • Maintain business records

Children's Privacy

Our website is intended for users aged 18 years or older.

We do not knowingly collect personal information from children.

If we become aware that a child has submitted personal information, we will promptly delete such information.

Your Rights

Subject to applicable laws, you may request to:

  • Access your personal information

  • Correct inaccurate information

  • Update your account details

  • Delete your personal information

  • Withdraw marketing consent

  • Request information regarding the data we hold

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, policies, or content of those external websites.

We encourage you to review their privacy policies before sharing your personal information.

International Data Transfers

Your information may be processed or stored outside your country of residence where necessary to provide our services.

Appropriate safeguards will be implemented wherever required by applicable law.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.

Any updates will be published on this page with the revised "Last Updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

DRS HEALTH SOLUTIONS PRIVATE LIMITED

Brand: Dravyam Ayurveda

Website: https://www.dravyamayurveda.com

Customer Support: +91 8770529063

Email: drshealthshopify@gmail.com

Registered Office:

Shed No. 06, Sector I, Ward No. 43,
Govindpura, Subhash Nagar,
Bhopal, Madhya Pradesh – 462023,
India